At Prajware IT Solutions, we are committed to ensuring customer satisfaction. This Cancellation & Refund Policy outlines the terms under which you may cancel your subscription and request a refund.
We offer a 7-day free trial for all our software solutions (Invoice Manager and Workshop Manager). During this period, you can explore all features at no cost and with no commitment required.
Trial Note: The free trial may vary for customers based on promotional offers or specific terms.
You may cancel your subscription at any time by:
Effective Date: Cancellations become effective at the end of your current billing cycle. You will have access to the service until the end of your billing period.
Our refund policy is as follows:
The following items are non-refundable:
To request a refund:
Data Retention: Upon cancellation, your data will be retained for 30 days in case you wish to reactivate your account. After 30 days, data will be permanently deleted from our servers.
Data Export: Before canceling, you can export your data in standard formats (CSV, Excel, PDF). Our support team can assist with this process.
If you believe you are eligible for a refund outside the standard policy due to technical issues, service failures, or billing errors, please contact our support team immediately with supporting details. We will review your case and respond within 5 business days.
If you notice any billing discrepancies or unauthorized charges, please notify us immediately at contact@prajware.com. We will investigate and resolve the issue within 7 business days.
For any questions about our Cancellation & Refund Policy, please reach out:
PrajWare IT Solutions reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of the updated policy.